DENTAL PATIENT PIPELINE: Growing Your Dental Business

Struggling to attract the right patients, frustrated with inconsistent income, or unsure how to grow without working more? Dental Patient Pipeline—the podcast companion to the bestselling book—helps UK dentists build thriving businesses, not just busy clinics. Hosted by Mark Vurnum, it covers proven marketing and sales strategies to attract high-value patients, convert leads, and create predictable growth. Packed with tips, success stories, and insights to unlock your practice’s potential.

Episodes (14)

E14: How to Attract High-Value Patients Without Competing on Price

E14: How to Attract High-Value Patients Without Competing on Price

Many clinics struggle to attract the right patients—those who value quality care and long-term results over price. The problem? Most marketing focuses too much on price-driven offers, which attract bargain hunters instead of committed patients. If your clinic is constantly losing potential patients to competitors offering cheaper deals, it’s time to shift your approach. In this episode of The Dental Patient Pipeline, we’ll cover how to position your clinic as the premium choice in your area. You’ll learn how to create irresistible messaging, highlight your expertise, and build a brand that naturally attracts patients who are willing to invest in high-quality treatment.

Mar 3, 2025

16 min 54 sec


E13: How to Reduce No-Shows and Last-Minute Cancellations in Your Clinic

E13: How to Reduce No-Shows and Last-Minute Cancellations in Your Clinic

No-shows and last-minute cancellations aren’t just frustrating—they cost your clinic time and money. A packed schedule means nothing if patients don’t turn up, and relying on last-minute fillers isn’t a sustainable solution. Many clinic owners struggle to get patients to honor their bookings, leading to revenue loss and inefficiencies. In this episode of The Dental Patient Pipeline, we’ll break down a step-by-step system to drastically reduce no-shows and cancellations. You’ll learn how to implement automated reminders, pre-payment strategies, and follow-up techniques that encourage commitment, ensuring a full and profitable schedule.

Mar 3, 2025

14 min 34 sec


E12: How to Get More Patient Referrals and Build a Word-of-Mouth Growth Engine

E12: How to Get More Patient Referrals and Build a Word-of-Mouth Growth Engine

Patient referrals are one of the most cost-effective and reliable ways to grow your clinic, yet most clinics don’t have a structured system to generate them consistently. Many dental and aesthetics businesses rely on patients referring friends and family naturally, but this approach leaves too much to chance. In this episode of The Dental Patient Pipeline, we’ll cover how to create a referral system that encourages and rewards patients for spreading the word about your clinic. You’ll learn how to turn your happy patients into loyal brand advocates, increase referrals without feeling pushy, and build a sustainable word-of-mouth marketing engine that works on autopilot.

Feb 25, 2025

15 min 35 sec


E11: How to Turn Website Visitors into Paying Patients

E11: How to Turn Website Visitors into Paying Patients

Your website is more than just an online brochure—it’s your clinic’s most valuable conversion tool. But if visitors aren’t turning into booked appointments, your website isn’t working hard enough for you. Many clinic owners invest in a nice-looking site but struggle to generate consistent patient inquiries. The good news? A few key optimizations can transform your website into a lead-generating machine. In this episode of The Dental Patient Pipeline, we’ll cover how to make your website work 24/7 to attract, engage, and convert visitors into loyal patients. From high-converting landing pages to effective calls-to-action and automated follow-ups, you’ll learn the strategies that top-performing clinics use to maximize every website visit.

Feb 11, 2025

17 min 3 sec


E10: How to Use Email Marketing to Turn Leads into Patients

E10: How to Use Email Marketing to Turn Leads into Patients

Many clinics underestimate the power of email marketing, assuming it's outdated or ineffective. However, a well-crafted email strategy can nurture potential patients, build trust, and drive consistent bookings. Unlike social media, email marketing gives you direct access to your audience, allowing you to deliver targeted messages that convert interest into action. In this episode of The Dental Patient Pipeline, we’ll break down how to set up and optimise an email marketing strategy that consistently turns leads into paying patients. From writing compelling subject lines to automating follow-ups, you’ll learn how to use email as a cost-effective tool to grow your clinic.

Feb 7, 2025

18 min 7 sec


E9: How to Convert More Leads into Paying Patients for Your Clinic

E9: How to Convert More Leads into Paying Patients for Your Clinic

Getting leads is only half the battle—turning them into booked appointments is where most UK clinics struggle. Many clinic owners assume that if someone inquires about their services, they’re ready to buy, but in reality, most potential patients need to be nurtured before committing. Poor follow-up, pricing objections, and lack of trust often cause leads to drop off before they ever step foot in your clinic. In this episode, we’ll cover the essential steps to improving your conversion rate and ensuring that more of your leads turn into long-term, high-value patients. From refining your initial patient interactions to using automation and persuasive follow-up techniques, we’ll break down exactly how to increase your clinic’s appointment rate and revenue.

Feb 6, 2025

13 min 28 sec


E8: How to Create Offers That Attract High-Value Patients Without Discounting

E8: How to Create Offers That Attract High-Value Patients Without Discounting

Many dental clinics fall into the trap of using discounts to attract new patients, only to find that these patients never return or expect low-cost services forever. Competing on price is a race to the bottom that erodes your clinic’s value. Instead, creating irresistible, value-driven offers allows you to bring in high-quality patients without sacrificing profitability. In this episode, we’ll break down how to craft compelling offers that convert, position your clinic as the best choice, and keep your margins intact. You’ll learn how to design packages that increase patient commitment, boost retention, and make your services stand out—without resorting to discounting.

Feb 3, 2025

13 min 24 sec





E4: The Power of Reviews and Testimonials: Building Trust and Driving Bookings

E4: The Power of Reviews and Testimonials: Building Trust and Driving Bookings

Patient reviews and testimonials are the lifeblood of trust in today’s competitive market. For UK dental clinics, leveraging these endorsements effectively can elevate your online presence, attract high-value patients, and boost conversions. Positive feedback doesn’t just enhance credibility; it also builds a lasting reputation that draws in more referrals and loyal clients. In this episode, we’ll explore actionable strategies to collect, promote, and maximize the impact of patient reviews and testimonials. From practical steps to encourage patients to leave feedback, to using reviews across marketing channels, you’ll learn how to turn happy patients into powerful ambassadors for your clinic.

Jan 23, 2025

12 min 13 sec




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